Privacy Policy
Last Updated: January 2026
Marble City Heating & Air (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services.
This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
- Name
- Phone number
- Email address
- Service address
- Any information you provide in a contact form or message
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
This information is used for website performance, analytics, and security purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to service inquiries
- Schedule appointments
- Provide estimates and services
- Communicate regarding repairs or installations
- Improve our website and customer experience
- Send service-related text messages if you initiate contact
We do not sell, rent, or trade your personal information to third parties.
3. Text Messaging and Phone Communications
If you call or text Marble City Heating & Air at 865-334-9085, you consent to receive communications related to your service request.
- Message frequency varies
- Message and data rates may apply
- You may opt out of SMS communication at any time by replying STOP
We only use text messaging to respond to inquiries and coordinate service.
4. Cookies and Analytics
Our website may use cookies or basic analytics tools to understand website traffic and improve performance.
Cookies do not give us access to your computer or personal information beyond what you choose to provide. You may disable cookies in your browser settings if desired.
5. Data Security
We implement reasonable technical and administrative safeguards to protect your personal information. However, no method of transmission over the internet is 100 percent secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
7. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Your Rights and Choices
You may request to:
- Access the personal information we have about you
- Correct inaccurate information
- Request deletion of your information
To make such a request, contact us using the information below.
9. Contact Information
If you have questions about this Privacy Policy, please contact:
Marble City Heating & Air
Knoxville, Tennessee
Phone: 865-334-9085
Email: [email protected]
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.